New Accounts: We welcome new accounts with an approved credit application.
Download and complete this Credit Application(.pdf), fax it back to our Accounts Department at 514-355-7119 with your initial order. We also accept VISA, MASTERCARD and AMERICAN EXPRESS credit cards.

*If you are paying by credit card, you may do so by entering that information through our secure web site or you may call 800-363-5900. It is not our company policy to accept credit card numbers via email or fax.

Discounts: Certain items throughout this catalogue are available at discounted prices when you order them in quantity.
Canadian Federal Government Customers: You have a Standing Offer and Call-up Authority (SOP) with Cole-Parmer Canada –use it and save! Standing Offer # E60PV-09LS00/032/PV

Confirming Orders: Please do not send a confirming order unless your ordering system requires one. You must state any special conditions that are on your confirming order when you first place your order with Cole-Parmer Canada. Please mark confirming orders clearly to prevent duplication. A restocking fee may be charged for return of duplicate shipments.

Product Design Changes: Due to continuing improvements in design, some items may differ slightly from the description and photograph in the catalogue. Specifications are subject to change without notice. If you have questions, our Application Specialists will be happy to discuss any design improvements and advantages. We continually update our database with all current product information and changes, which we will relay to you when your order is processed.

Shipments: Freight charges are not known at the time of order creation. Unless specified, we will determine the most expedient and efficient means of shipment. Appropriate charges (such as freight and insurance), will be added to your invoice. These charges are determined (at time of shipment) by:

• Product plus packaging weight
• Overall package dimensions

Orders that include drop-shipped items may be charged separate shipping and handling fees.

Cole-Parmer Canada will not be liable for any claim, loss, or damage caused in whole or in part due to delay in or failure to make delivery when such delay or failure is directly or indirectly caused by act of God; strike or other labor difficulty; transportation problems; inability or delay in obtaining necessary labor, material or products from usual sources; material shortages; accident; act of any civil or military authority; act of war; or act of purchaser; or by the occurrence of any other contingency beyond Cole-Parmer Canada’s reasonable control. In such event, the date of delivery or time for completion shall be postponed by such length of time as may be reasonably necessary to compensate for the delay.

Minimum Order: We appreciate all orders, so there is no minimum order requirement.

Warning - Product Use Limitation: The products within this catalogue are not designed for, nor intended for use in patient-connected applications including, but not limited to, medical and dental use, and accordingly have not been submitted for FDA or Health Canada approvals.

Warranty: Cole-Parmer warrants products sold against defects in material or workmanship as follows: Cole-Parmer, at its option, will repair or replace any defective product unit at no charge, or refund the purchase price to purchaser, provided that (i) the warranty claim is made in writing within the period of time specified in the catalogue or in information enclosed with the product packaging, (ii) proof of purchase by bill of sale or receipted invoice is submitted concurrently with the claim and shows that the product is within the applicable warranty period, and (iii) the purchaser complies with Procedures for Returns listed under the general Terms and Conditions contained herein. This warranty shall not apply to: (a) defects or damage resulting from (i) misuse of the product, (ii) use of the product in other than its normal and customary manner, (iii) accident or neglect, (iv) improper testing, operation, maintenance, service, repair, installation, or storage, (v) unauthorized alteration or modification; or (b) post-expiration dated materials.

This warranty is the exclusive remedy of the purchaser, and Cole-Parmer disclaims all other warranties, whether express, implied or statutory, including without limitation, warranties of merchantability and fitness for a particular purpose. No employee, agent, or representative of Cole-Parmer is authorized to bind Cole-Parmer to any other warranty. In no event shall Cole-Parmer be liable for incidental or consequential damages.

All express and implied warranties, including the implied warranty of merchantability and the implied warranty of fitness for a particular purpose are expressively disclaimed and shall not apply to any products sold or services rendered hereunder. Cole-Parmer Instrument Co., Inc. shall not be liable for consequential, incidental, special, or other direct or indirect damages resulting from economic loss or property damage sustained by you or any end user from the use of the products sold or services rendered hereunder.

Recommendations made by Cole-Parmer regarding the properties, qualities, use or application of products sold by Cole-Parmer are believed to be reliable, but Cole-Parmer makes no representation or warranty whatsoever with respect to any such recommendation, and expressly disclaims any and all liability therefore. The Customer shall be solely responsible for decisions regarding its uses or applications of products purchased from Cole-Parmer.

Claims: Your order is filled, checked, rechecked, and packed with great care. If damage has occurred, keep the carton and all of the packing materials. Please report the details immediately to the carrier and then contact our Customer Service Department.

Return of Items: See our Return Policy

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