Site Guide    Registering    Searching    Shopping    Ordering    Terms and Conditions Registering Why Register? How do I Register? Why choose "Remember Me?" How do I edit my Account Information? How do I edit my Shipping/Billing Addresses? Why Register? Registration is not mandatory to shop online. However, only registered users will have access to advanced functions and can be notified of promotional offers and technical newsletters. The opportunity to register for the site is available on every page in the left navigation bar. The registration process is quick and easy. It will take you less than 2 minutes to complete. When finished, you will have access to the following features: Full account records, sortable history and tracking for both web and non-web orders Establish multiple billing and shipping address for quick, convenient checkout Create Shopping Lists to organize your upcoming orders. You can even send a Shopping List to another registered user on our site! Create Quick Lists of your favorite catalog items for fast ordering Registered customers can use Express checkout Back to Top How do I Register? Click on Register located in the left navigation bar. Under Step 1. E-mail, enter your E-mail Address in the E-mail Address field. Please answer "Yes" or "No" to each of the e-mail options. Under Step 2. Choose a Login and Password, enter a unique Login ID in the Login ID field. The Login ID is a required field and can contain up to 50 alphabetical and/or numerical characters. Do not use spaces or punctuation. For convenience, your e-mail address can also be used here as your Login ID. Enter a unique password in the Password field. The Password is a required field and can contain up to 12 alphabetical and/or numerical characters. Do not use spaces or punctuation. Re-enter your Password in the Confirm Password field. It must match exactly to the Password you typed in the Password field above. This is a required field. Select a reminder question from among five questions that are offered in the Reminder Question field, and fill in the answer in the Answer field. This is used in the event of a login failure caused by the use of an incorrect password. Should you forget your password, click on the Forgot Password? link and you will be led through a three-step process. The first pop-up window that appears will ask you for your login ID. When you have supplied the required information, press the Continue button; a second pop-up window will display the security question you supplied when you first registered. Answer this question and press the Submit button; your password will automatically be e-mailed to you at the e-mail address supplied at the time of Registration. Note: For automatic login, the Remember Me function may be used (see the "Why choose 'Remember Me?'" section below). Under Step 3. Select your country, select the country in which you reside. After entering your login information, you will be prompted to enter customer information. This information is required, as it will be used during the ordering process. This encompasses all information requested under Step 4. Enter General Contact Information. Account Number Options The first required step is to enter your existing Customer Account Number. You will find this 6 plus 2-digit number at the top of the "Customer Ship to:" information on any invoice or packing slip you have previously received from us. If you cannot find or do not remember your account number, or if you do not have an account number, you need to click on one of the alternative options. My account number is: If you know your account number you may enter it at this time in the field provided. I don't have an account number, but would like one: If you click on this option, we will assign you an account number and add it to your Web account (usually within 24 hours). This number will be added to the customer information on the My Account page after it has been assigned. I have an account number, but don't know it: If you click on this option, we will locate your existing account number and automatically add it your Web account (usually within 24 hours). This number will be added to the customer information on the My Account page after it has been located. I want an account number assigned when I place my first order: If you click on this option, you will be assigned an account number when we processes your order. This number will be added to the customer information on the My Account page after it has been assigned. Customer Information Enter your contact information in the following fields (*denotes required field): First Name* Last Name* Title (for business accounts only)* Organization Name (for business accounts only)* Mailing Address* City* State/Province Country* (information given in Step 3) Zip/Postal Code* Phone Number* Fax Number If you are registering from a country which offers a choice of dealers, you will be asked to choose one under Step 5. Choose a Dealer. To complete the registration process, click on the Continue button. The information you entered will be submitted for processing. To cancel registration, click on the Cancel button. My Account Screen The next page contains all of the information you just entered. It provides the opportunity to modify your registration information and and appears immediately after registration. Verify the information in the Registration Details section. To modify your registration information or e-mail choices, click on Modify Registration. Verify your information in the Default Addresses section. To modify either address, click on the Modify Shipping or Modify Billing button. Once your information has been confirmed, you will be logged-in and able to use all the features of the site. Future logins can be completed from the left navigation bar by entering the Login ID and Password previously selected. Note: For automatic login, the Remember Me function may be used (see the "Why choose 'Remember Me?'" section below). Back to Top Why choose "Remember Me?" The Remember Me feature allows the you be automatically logged in upon visiting the our site. To enable this function, click the Remember Me button after you have registered (and before exiting the site). The next time you visit our site, you will automatically be logged in and sent to the My CP page. Note: This function is not recommended if you share a computer as it allows anyone using your computer to access your account without having to know your password. Back to Top How do I edit my Account Information? Once your registration is entered, you can modify your account information. In case you need to change the information—for example if you move—you can edit the information. To edit the information, you must first log on. Editing the Account Information Log onto the system with your current Login ID and Password. Click on My Account located under the My CP tab or the "Edit my Account profile" link on the My CP main page. Verify your information in the Registration section. To modify the registration information located at the top of the screen, click on Modify Registration. Your registration address is used as a mailing address only. If you want ot change either your shipping or billing information see "How do I edit my Shipping/Billing addresses?". Back to Top How do I edit my Shipping/Billing Addresses? Once your registration is entered, the address given becomes your default shipping and billing address. You can edit these addresses or add new ones. To edit the information, you must first log on. Editing your Shipping and Billing Addresses Log onto the site with your current Login ID and Password. Click on My Addresses located under the My CP tab. Verify your information in your address list. To modify any address click Edit next to that address. Verify your account number(s), if entered. To modify any account number click Edit next to the address with that account number. Note: International customers ordering through a dealer may edit their choice here. Back to Top Site Guide    Registering    Searching    Shopping    Ordering    Terms and Conditions